FAQ - Sandro

Frequently Asked Questions

ORDERS & PAYMENTS

How can I place an order?
You can shop online at shopsandro.com. Browse our collections, select your items, and proceed to checkout.

What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment options depending on your region.

Is my payment secure?
Yes, all transactions are encrypted for your security. We do not store your payment details.

Can I modify or cancel my order?
Once placed, orders cannot be modified or canceled. If you need assistance, please contact our customer service.

SHIPPING & DELIVERY

What are the delivery options?
We offer standard and express shipping. Delivery times vary depending on your location.

Do you ship internationally?
Yes, we deliver to multiple countries. Check shopsandro.com for available destinations.

How can I track my order?
A tracking link will be sent via email once your order is shipped.

RETURNS & EXCHANGES

What is your return policy?
You may return unused items within 14 days of delivery. Original tags and packaging are required.

How do I initiate a return?
Log in to your account on shopsandro.com and follow the return instructions.

When will I receive my refund?
Refunds are processed within 7–10 business days after we receive your return.

PRODUCT INFORMATION

How do I choose the right size?
Refer to our size guide on shopsandro.com for measurements and fit recommendations.

Are your products sustainable?
We are committed to responsible fashion. Learn more about our initiatives on our website.

ACCOUNT & TECHNICAL ISSUES

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

Why is my discount code not working?
Ensure the code is valid and meets the terms (e.g., minimum purchase amount). Contact us for further help.