Shipping & Returns

Delivery
Orders are processed Monday to Friday (excluding holidays) and shipped via FedEx. Please allow 2‑4 business days for order processing. Standard shipping is free and typically takes 5–10 working days, though preparation times may be extended during promotional or sale periods .

Returns & Exchanges
Unless marked as Final Sale, items may be returned within 30 days of the ship date for a full refund. Returned items must be in original, unworn condition with all labels and tags attached .

In‑Store Returns & Exchanges (U.S. only)
Customer may return online purchases at any eligible Sandro boutique (excluding concessions and outlet locations) within 30 days of delivery for a refund or exchange. Items must meet the standard criteria listed above.

Returns by Mail (U.S. only)
If you choose to return by post, you must request and print a return shipping label within 14 days of receiving your order. A flat fee of $8.00 USD will be deducted from your refund to cover return shipping and handling. Refunds are issued within 4–10 days of receipt at our warehouse.
Note: International customers must arrange their own shipping; return labels are provided for U.S. addresses only.

How to Declare a Return or Exchange

  1. Visit shopsandro.com, go to “Order Tracking” or sign in to your account and open the “My Orders” section.
  2. Select “Request Exchange or Return.”
  3. Choose the items and specify reason (and new size, if exchanging). Exchange reservations remain valid for 10 days.
  4. Confirm the request and print your shipping label.
  5. Pack items securely with original packaging and labels, attach the label, and ship.
  6. Track your return/exchange status via “My Exchanges & Returns” on shopsandro.com

Refund Processing
Refunds are issued to the original payment method within 4–10 business days of warehouse receipt. In some cases, processing may take up to 20 calendar days

Exceptions

  • Final Sale items cannot be returned or exchanged.
  • Personalized or customized items are non‑returnable.
  • Sale items may incur different refund terms (e.g. credits instead of cash)