Privacy Policy


This Privacy Policy describes the types of personal information we may collect from you when you use our site or visit our stores, how we use and protect that information, when we share information with third parties or affiliates, your choices concerning your personal data, and other practices. Your use of the Website constitutes acceptance of this policy. See “Changes to Our Privacy Policy” for updates.

1. Who We Are

We are the Sandro brand, part of SMCP USA Inc. (“we,” “us,” or “our”). By using this Website or shopping in our stores, you consent to this Privacy Policy.

2. What Information We Collect

We collect personal and automatic information:

  • Personal information: provided by you when registering, placing orders, or contacting customer service (e.g. name, date of birth, shipping and billing addresses, email, purchase details such as item style/size, and password).
  • Automatic information: collected while browsing the site (e.g. IP address, browser type, operating system, and cookies or web beacons). We may associate automatic data with personal data, in which case it is treated as personal information.

3. How We Use Your Information

Your personal and browsing information may be used to:

  • Process orders, shipments, returns, and to respond to customer service inquiries
  • Enhance and personalize your shopping experience across online and offline channels
  • Send you marketing and promotional communications, measure their effectiveness, and improve our services
  • Analyze website usage and facilitate internal record‑keeping and analytics purposes
  • Comply with legal obligations, fraud prevention, and security efforts
    We may share this information with third‑party service providers acting on our behalf.

4. Cookies & Tracking Technologies

Cookies and web beacons help the Website remember your preferences, facilitate checkout, and collect anonymized usage statistics. You can disable cookies in your browser, but some site functionalities may not work properly. We do not collect personal information via cookies unless you provide it.

5. Accessing, Correcting, or Deleting Your Information

If you have an account on shopsandro.com, you may access and edit your personal information through your user profile. You may also request corrections or deletion of your data if you do not have an account.

6. Data Security

We implement physical, electronic, and administrative safeguards (such as SSL encryption) to protect your data during transmission and storage. E‑mail is not encrypted and credit card information should not be sent by e‑mail. No system is completely secure; submissions are at your own risk.

7. Sharing Your Information

We do not sell, rent, or trade your personal information for marketing purposes. We may share data with service providers working on our behalf under confidentiality obligations. We may disclose information when legally required, to prevent fraud or misuse, or during business transitions (e.g. mergers or acquisitions). Aggregate (non‑identifiable) information may also be shared for analytics.

8. Special Rights

For example, California residents have certain rights under the CCPA/CPRA, including access, deletion, and non‑discrimination rights. This regional addendum governs alongside the main policy.

9. Children’s Privacy

Our Website is intended for users aged 13 and above. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have collected information from a child under 13, please let us know.

Our policy only applies to data collected through shopsandro.com and our stores. We are not responsible for privacy practices on external websites, even if linked.

11. Text Messages

If you opt in to receive marketing via SMS, you may reply “STOP” to unsubscribe. Standard messaging rates may apply.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “LAST UPDATED” date at the top will be revised. Continued use of the site constitutes acceptance of changes.